RETURNS & COMPLAINTS

At Mockberg, you always have a 60-day right of withdrawal from the day your package was delivered to your service point or to your home. Returns cost SEK 49 within Sweden, €5.90 in Europe, and €9.99 outside Europe. 

Below, you will find questions and answers about returns, exchanges, and complaints. You can also find all this and other information in our support.

Register a Return or a Warranty Claim

HOW MUCH DOES IT COST TO RETURN A PRODUCT?

Returns cost SEK 49 within Sweden, €5.90 in Europe, and €9.99 outside Europe. 

WHAT ARE THE REQUIREMENTS FOR MAKING A RETURN?

The product must be unused and look as it did when you received it.
All barcode labels must remain attached to the products and bags, as our warehouse scans everything using handheld devices and therefore cannot accept products without barcodes.

All protective plastic must remain in place, and the product must be returned in its box.
All jewelry must be returned in its original packaging, with the barcode, silk pouch, and box.

Please note that we do not accept returns for engraved or customized products, including all items from our Signature Collection. These pieces of jewelry are made according to your specifications, including custom diamond sizes, making each product unique and personal to you. Therefore, all purchases of these customized products are final.

WHEN WILL I GET MY REFUND?

Refunds can take up to 14 days, depending on your bank. 

WHAT HAPPENS AFTER I SUBMIT A RETURN?

If there are signs that the product has been used, we will not accept the return.

Once we have received your return package, we will process your return within 14 days.

As soon as the return has been approved and the refund has been issued, you will receive an email from us confirming that your return has been approved.

If the return is not accepted, we will send it back to you.
It is the customer's responsibility to ensure that the item is undamaged, correct, and verified for return.

WHAT HAPPENS IF I DON’T COLLECT MY PACKAGE?

For packages that are not collected from the pickup point on time, Mockberg reserves the right to charge you a handling fee of SEK 200 to cover return shipping and administrative costs.

HOW DO I ADVERTISE A PRODUCT?

If your item has a defect that qualifies for a warranty claim, you can create a complaint case by selecting “Complaint” here!

DIDN’T YOU FIND WHAT YOU WERE LOOKING FOR?

On our FAQ page, you can find answers to most questions. There is information about everything from returns, terms and conditions of purchase, and product information to deliveries.

FAQ

For further questions, please do not hesitate to contact us at contact@mockberg.com
When submitting your complaint, please share the relevant information and the reason for your complaint.

If your item has a defect that qualifies as a warranty claim, you can create a complaint case by selecting "Complaint" here! 

WARRANTY

At Mockberg, we want our customers to have the best possible experience when purchasing our jewelry and watches. That’s why we offer a lifetime color guarantee on our water-resistant jewelry and also provide a 1-year international warranty for manufacturing and material defects.

READ MORE ABOUT THE WARRANTY HERE