General Terms and Conditions

1. GENERAL

These terms and conditions of purchase apply to the sale to consumers of products on the website mockberg.com (the “website”), which is owned and provided by

Mockberg AB
Company registration number: 556989-7159
Address: c/o KIVRA, KIVRA: 556989-7159 106 31 Stockholm
VAT number: SE556989715901
Email: contact@mockberg.com

Read the terms and conditions of purchase carefully before placing your order. By placing an order with us or accepting delivery of one of our products, you accept these terms and conditions of purchase. To make a purchase on the website, you must be over 18 years of age. If you are under 18, parental consent is required under the Swedish Children and Parents Code.

When you shop on the website, you accept the current terms and conditions. This means that you are bound by these terms as they were written at the time of purchase. If the terms are updated, Mockberg archives the previous version to ensure proper version control. At the bottom of this page, you can see when the terms were last updated. If you would like more information about how the terms and conditions of purchase were worded on a specific date, please contact our customer service by email at contact@mockberg.com.

2. PRODUCTS

2.1 All products sold on the website must be used in accordance with their instructions, precautions and guidelines. It is your responsibility to ensure that the products you order do not contain any substance or ingredient to which you are allergic.

2.2 All products supplied through the website, including any samples, are intended for personal use only. Unless otherwise stated, we reserve the right to replace, discontinue or modify all products that we offer for sale or as part of a collection, without prior notice to you as a customer.

3. ORDERS, PRICES AND PAYMENT

Price

3.1 All prices on the website are stated in SEK and include VAT. A shipping fee may be added, but this will be shown before the order is completed.

Orders

3.2 When placing an order on the website, you add the item(s) to your shopping cart. You then proceed to checkout by clicking “Proceed to checkout” in the main menu. At checkout, you select your delivery address, delivery method and, finally, payment method. If you have received a discount code that you wish to use, you also enter it at checkout. To complete your purchase, you must have read and accepted these general terms and conditions and our privacy policy. As a customer, you are responsible for ensuring that all information you have entered is correct. Before completing your purchase by clicking “Pay now”, we recommend that you check once more that the information provided is correct. After placing your order, you will receive an automatically generated order confirmation by email.

Payment

3.3 We offer you, as a customer, a range of different ways to pay for our products. Payment is made immediately in connection with placing the order and is handled through our partners: a) Klarna Bank AB (“Klarna”), b) Google Ireland Limited (“Google Pay”), c) Shopify International Limited (“Shop Pay”), or d) Getswish AB (“Swish”). Payment for each of our products is completed through the payment service provided by the relevant partner. When using these payment services, the provider’s terms and conditions in effect at any given time apply. For more information about these terms and how they process your personal data/how long they store it, please visit www.klarna.se, https://shop.app/terms-of-service, https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldi=342283, or www.swish.nu. Below, you will find brief information about some of these payment methods.

Card payment

3.3.1 As a customer, you can make secure card payments with VISA, Maestro and Mastercard/Eurocard, Amex, and UnionPay via our payment partner Shop Pay.

No card fees apply. We do not store any card details.

Klarna

3.3.2 You can pay easily and securely with us via Klarna Checkout, offered by our payment partner Klarna.

When paying with Klarna, a credit check may be necessary, which is carried out by Klarna, and in connection with this you may need to provide your personal identity number. Klarna offers several different payment methods (see examples below). The terms and conditions for Klarna’s payment methods, together with Klarna’s general terms of use and privacy policy, can be found on their website at www.klarna.se.

Swish

3.3.6 If you use Swish, you can make a payment that is debited directly from your bank account. Open the Swish app on your mobile device and approve the payment using your mobile BankID to complete the purchase. In the event of a return, the money will be refunded to your bank account or to your debit or credit card.

Gift cards

3.3.7 When you shop using a gift card, enter your gift card code under “discount code or gift card” at checkout.

Stock levels, changes, etc.

3.4 We strive to always keep information about the stock levels and prices of our products up to date.

However, after receiving your order and sending an order confirmation, we may contact you to inform you that we cannot accept your order for the following reasons:

a) The product is out of stock or is no longer available, or

b) An error has occurred in the specification of the price or description of the product on the website.

If either (a) or (b) above applies, we will notify you by email. You will then have the opportunity to accept the new terms for your order (for example, a changed delivery time or adjusted price). Alternatively, you may choose to cancel the order, in which case we will not charge you for the product. If you have already paid for the product (depending on the payment method selected), we will refund the full amount to you as soon as possible, and no later than within 14 days.

3.6 We do our utmost to ensure that our customers have the best possible shopping experience.

To ensure a smooth and efficient process, we process orders as quickly as possible. When you place your order on the website and receive our order confirmation by email, this means that your order has begun processing and that we have started our internal preparations to ship your products. We understand that you may sometimes wish to change or modify an order. We wish we could accommodate every request, but unfortunately, we cannot accept changes to orders after the order confirmation has been sent to you. This is because our systems and processes are designed to provide our customers with fast and accurate deliveries. We therefore ask you to carefully review your order and ensure that all information is correct before completing your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service. We are always available to assist you and answer your questions before you confirm your order.

Discounts and other offers

3.7 From time to time, we may offer various types of promotions and discount codes on our products, as well as offer to include gifts with your order (collectively referred to as “offers” in this section 3.7). Our offers are valid only during the specified period and while the product is in stock, and are otherwise subject to the terms stated for the offer. Our offers cannot be combined with other discounts or used together with gift cards unless this is clearly stated on the website. Please note that, to take advantage of an offer, you may sometimes need to enter any applicable code at checkout before completing your purchase.

3.8 If you return ordered products, you may no longer meet the specific conditions for the offer you used in connection with your purchase. This may mean that you must either return any gift or can no longer receive a particular discount. If, due to a completed return, you no longer meet the conditions for a particular gift and do not return the gift, we will deduct its value from your refund. In addition to the above, the same conditions apply to offers as to regular purchases under these general terms and conditions.

4. DELIVERY

4.1 The delivery methods available to you depend on the delivery address provided.

4.2 A delivery fee may apply, which will be shown before the order is completed at checkout.

4.3 Below you will find brief information about our shipping options within Sweden.

Sweden

DHL Service Point (SEK 49)

4.4.1 Delivered to a collection point within 2–3 business days. Free shipping on orders over SEK 1,000.

When the order has been delivered to your collection point, you will receive a notification at the phone number or email address you provided at checkout. Reminders are sent by email or SMS.

When collecting the shipment, you must present the shipment ID and valid identification. The shipment must be collected within 7 days of the first notification. After that, it will be returned from the collection point, and you as the customer will be charged the return shipping cost.

When you receive a DHL notification, you can also choose to collect your package from an iBoxen parcel locker. This requires Mobile BankID for verification, and you open the locker via Bluetooth.

Budbee

4.4.2 Delivery and pricing are calculated based on your location and stated at checkout when you pay for your order

4.5 We are responsible for your order until you have physically received it. If you notice visible transport damage to the packaging or product upon delivery, or if the delivery does not correspond to the information in your order confirmation, please notify us by email as soon as possible. We will then investigate the situation further and, in the event of an incorrect delivery, ensure that the correct product is sent or refund the amount, depending on what is agreed and possible. In this case, the customer will not be charged for any return shipping and/or delivery costs for a replacement item.

4.6 If a delivery is not collected or accepted by you as the customer, it will automatically be returned to us. In the event of an automatic return, the customer will be refunded for the entire order, including any shipping cost corresponding to the cheapest shipping method available at the time of ordering. If you chose a shipping method other than the cheapest option offered, the difference will not be refunded. A fee of SEK 200 will be charged for return shipping and other costs associated with an automatic return. This fee will primarily be deducted from the refund amount and, if this is not possible, invoiced.

5. RIGHT OF WITHDRAWAL AND RETURNS

5.1 We offer a 60-day right of withdrawal for purchases made on the website. The withdrawal period begins on the day you receive your order or, in the case of split delivery, the final part of your order. If you change your mind about your purchase, you may either return the order within the withdrawal period or notify us in writing that you wish to exercise your right of withdrawal.

5.2 The right of withdrawal does not apply to custom orders or to goods that, once unsealed, cannot suitably be returned for health or hygiene reasons.

5.3 If you wish to cancel your purchase and exercise your right of withdrawal, please contact us in writing during the withdrawal period by following these steps:

a) Log in at https://mockberg.com/pages/skapa-en-retur and follow the instructions for completing the return. The return cost is SEK 49 within Sweden, EUR 5.9 within Europe, and EUR 9.99 outside Europe.

b) Once we have received the return, we will issue a refund within 14 business days. We always assess returned goods—if the product is damaged, scratched, used, or delayed, this will affect the refund.

5.4 In the event of a return, the customer is responsible for the product until we receive it. You have the right to unpack and look at/examine the product while retaining your right of withdrawal. The product must be handled carefully and only to the extent necessary to establish its nature, characteristics, and function. If the Product is handled beyond what is permitted or if any part of the product is missing, you are responsible for the Product’s diminished value, and Mockberg reserves the right to deduct the depreciation from the refund. To receive a full refund of the amount you paid for the product or products you return, they must be returned in their original condition and look as they did when you received them. All barcode labels must remain attached to the products and bags, as our warehouse scans everything using handheld devices and therefore cannot accept products without barcodes. All protective plastic must remain in place, and the product must be returned in its box. All jewelry must be returned in its original packaging with the barcode, silk pouch, and box.

5.6 The refund will be made using the same payment method used to pay for the purchase, unless otherwise specifically agreed. Please note that we do not issue refunds for returns directly in stores. Refunds are issued within 14 days of receiving your notification that you wish to exercise your right of withdrawal, provided that we have received the return or proof that the return has been sent. If you have cancelled your entire order, we will refund the value of the order, minus any applicable shipping cost.

5.7 We currently do not offer the option to exchange products. If you would like a different product, please return the product you ordered and place a new order for the desired product.

5.8 Please note that we do not offer an open purchase period or the right to exchange special orders, gift cards, or orders paid for with gift cards.

6. CLAIMS

When you make a purchase on mockberg.com, you have the right to submit a claim regarding a product for three (3) years after receiving it if the defect existed when the product was delivered. Defects that become apparent within two (2) years of delivery shall be presumed to be defects for which Mockberg is responsible, unless Mockberg proves otherwise or this is incompatible with the nature of the product or the defect. In addition to this statutory right to submit a claim, Mockberg also offers an additional warranty on certain products (see https://mockberg.com/pages/guarantee for more information). If you wish to submit a claim regarding a product, please contact our customer service and provide your order number and the reason for the claim. If the claim is approved, you will be offered various options depending on the specific situation: repair or replacement of the product, a refund, or a price reduction. For a claim to be approved, it must be justified, and the defect must not have arisen due to improper use or any other type of damaging treatment. The claim must be submitted within a "reasonable time" after the defect was discovered. If the claim is submitted within two months of discovering the defect, it is always considered to have been submitted within a reasonable time.

In the event of an approved complaint, it may be necessary to return the item in question. In such cases, we will send you a return label covering the return costs. Along with the return label, we will also send you a return form, which you are asked to print, complete, and include in the return package.

7. PRIVACY AND USE OF CUSTOMER INFORMATION

We care about your privacy and personal data. For more information about how we process your personal data, you can read our full privacy policy here.

8. INTELLECTUAL PROPERTY RIGHTS

The content of the website is owned by Mockberg. The information is protected by marketing and intellectual property laws, which means that trademarks, trade names, product names, images and graphics, design, layout, etc. may not be copied or otherwise used without written approval from Mockberg.

Printing or otherwise copying the material is permitted for personal, private, non-commercial use. It is prohibited to copy, save, or otherwise reproduce, process, modify, transfer, assign, otherwise use or exploit the material or any part thereof without prior written permission from Mockberg.

9. AMENDMENTS TO THE TERMS AND CONDITIONS

We reserve the right to amend the terms and conditions at any time. Amendments to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to have been accepted when an order is placed. Any amendments apply to all orders placed after the amendment has been made.

10. DISPUTE RESOLUTION

If a dispute should arise between you and us and, contrary to expectations, cannot be resolved, it will be heard by the court prescribed by mandatory law. If you wish to file a case with the National Board for Consumer Disputes (ARN), you can contact it at: National Board for Consumer Disputes, Box 174, SE-101 23 Stockholm, Sweden, or www.arn.se. In any dispute considered by ARN, we will always follow the Board’s recommendations.