WARRANTY & INFORMATION
We offer a lifetime warranty on the color of our water-resistant jewelry. We provide a 1-year international warranty against manufacturing and material defects. We offer a lifetime warranty on our Signature jewelry made of solid gold and lab-grown diamonds.
Good to know: The warranty does not cover wear and tear, improper handling, or accidental damage. The warranty is valid only if the care instructions have been followed. Keep your order confirmation; it serves as your proof of warranty.
WATER-RESISTANT JEWELRY
WHAT DOES THE LIFETIME WARRANTY COVER FOR THE GOLD COLOR?
The warranty covers the loss of the gold color on your jewelry.
WHAT IS NOT COVERED BY THE LIFETIME WARRANTY ON THE PAINT?
The warranty does not cover loose stones, lost enamel, pearls, shells, or other embellishments. Damage caused by wear and tear or scratches is also not covered. The jewelry is water-resistant but not alcohol-resistant. This means you cannot use hand sanitizer while wearing this jewelry.
DO WATER-RESISTANT JEWELRY GET DARKER OVER TIME?
Yes, the jewelry may become darker over time. Darkening is not covered by the lifetime warranty.
WHAT DO I NEED TO DO TO CLAIM THE COLOR LIFETIME WARRANTY?
What do I need to make a claim under the lifetime color warranty?
You need to keep the original receipt. If you bought your jewelry from a retailer, you need to contact that retailer directly. If you bought your jewelry from us, you can make a claim through this link: Create a return
IS THERE ANYTHING I SHOULD KNOW ABOUT THE WATER-RESISTANT JEWELRY?
The jewelry is water-resistant but not alcohol-resistant. This means you cannot use hand sanitizer while wearing this jewelry.
SIGNATURE COLLECTIONS
WHAT DOES THE LIFE WARRANTY COVER?
What does the lifetime warranty cover?
Our lifetime warranty guarantees that your jewelry is free from manufacturing defects in materials or workmanship. If you experience any problems with your jewelry, please contact our customer service team, and we’ll be happy to help.
WHAT IS NOT COVERED BY THE LIFETIME WARRANTY?
Please note that our lifetime warranty does not cover damage caused by accidents, improper handling, or normal wear and tear. It also does not cover any modifications or repairs made by unauthorized third parties. Lost diamonds are not covered by the lifetime warranty.
WHAT DO I NEED TO CLAIM THE LIFETIME WARRANTY?
If you purchased your jewelry from us, you can file a complaint using this link: Create a return
WATCHES
Are the watches covered by any warranty?
Yes, all watches are covered by a manufacturing warranty. The manufacturing warranty covers all manufacturing and material defects for a period of 2 years from the order’s delivery date.
HOW DO I MAKE A WARRANTY CLAIM?
How do I make a warranty claim?
You need to keep the original receipt. If you purchased your jewelry from a retailer, you need to contact that retailer directly. If you purchased your jewelry from us, you can file a claim via this link: Create a return
OTHER JEWELRY COLLECTIONS
ARE THE OTHER JEWELRY PIECES THAT ARE NOT WATER-RESISTANT COVERED BY ANY WARRANTY?
Yes, other jewelry that is not water-resistant is covered by a manufacturing warranty. The manufacturing warranty covers all manufacturing and material defects for a period of 1 year from the order’s delivery date.
HOW DO I MAKE A WARRANTY CLAIM?
You need to keep the original receipt. If you purchased your jewelry from a retailer, you need to contact that retailer directly. If you purchased your jewelry from us, you can submit a complaint through this link: Create a return
Good to know: The warranty does not cover wear and tear, negligent handling, or damage caused by
accidents. The warranty is valid only if the care instructions have been followed. Keep your order confirmation; it serves as your proof of warranty.
For any further questions, please do not hesitate to contact us at contact@mockberg.comWhen submitting a complaint, please share the relevant information and reason for your complaint.
If your item has a defect that qualifies as a warranty claim, you can create a warranty claim by selecting “Warranty claim” here!