To start your return, register your return here!
2. The product must be unused and in the same condition as when you received it.
All barcode labels must remain on the products and bags, our warehouse scans everything using handheld computers and therefore cannot accept products without a barcode.
3. All protective plastic must remain and the product must be returned in its box.
All jewelery must be returned in its original packaging. (In its zip bag with barcode, silk bag and box.)
4. If there are signs that the product has been used, we will not accept the return.
Once we have received your return package, we will process your return within 14 days.
As soon as the return is approved and the refund has been made, you will receive an email from us with a confirmation that your return is approved.
5. If the return is not accepted, we will send it back to you.
It is up to the customer to ensure that the item is free of defects, correct and verified to undergo a return.
5. For packages that have not been picked up at the delivery point on time, Mockberg reserves the right to charge you a handling fee of SEK 150, to cover return shipping and administrative costs
6. Refunds can take up to 14 days, depending on your bank.
For further questions, please do not hesitate to contact us at firstname.lastname@example.org
In case of complaint please we wish you share with you relevant information and reason for your complaint.