Warranty
We offer a lifetime guarantee on the color of our water-resistant jewelry.
We have a 1-year international warranty against manufacturing and material defects. We offer a lifetime guarantee on our Signature jewelry made of solid gold and lab-grown diamonds.
Good to know: The warranty does not cover wear and tear, careless handling or damage caused by accident. The warranty is only valid if the care instructions have been followed. Save your order confirmation, it serves as your warranty certificate.
Most Common Questions
Vattentåliga smycken
What does the lifetime warranty on the gold colour cover?
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What is not covered by the lifetime guarantee on the gold color?
The warranty does not cover loose stones, lost enamel, pearls, shells or other embellishments. In addition, damage caused by wear and tear or scratches is not covered. The jewelry is water-resistant, but not alcohol-resistant. This means that you cannot use hand sanitizer while wearing this jewelry.
Does water-resistant jewellery get darker over time?
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What do I need to do to claim the lifetime colour warranty?
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Anything I should know about water-resistant jewellery?
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Signature Collection
What does the lifetime guarantee cover?
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What is not covered by the lifetime guarantee?
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What do I need to claim the lifetime guarantee?
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Are the watches covered by any warranty?
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How do I claim my warranty?
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Other Jewellery Collections
Is the other jewellery that is not water resistant covered by any warranty?
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How do I claim my warranty?
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Still have questions?
You'll find answers to most topics on our FAQ page, from returns and purchase terms to product details and delivery.
Har du fler frågor är du välkommen att kontakta oss på contact@mockberg.com. När du gör en reklamation ber vi dig att bifoga relevant information och anledningen till reklamationen. Om din vara har en defekt som omfattas av garantin kan du skapa en reklamation.