How to shorten Mesh watches?
Step 1 Use a screwdriver or equivalent to unfasten the clasp.
Step 2 Slide the clasp to adjust the length.
Step 3 Push the clasp back down to fasten the clasp.

 

How to shorten link watches?
Visit a watch reseller and ask them to help you shorten the strap. If you want to do it yourself you can purchase a link shortening tool here: 

https://www.clasohlson.com/se/Kortningsverktyg-f%C3%B6r-metallarmband/p/Pr444036000

Will your products cause Nickle Allergy?
No, but if you are very allergic we don't recommend to purchase any metal jewelry. 

How to take care of your Mockberg Jewelry?
Store it in dry areas. Don't bath or shower with them. 

I am an influencer, who do I mail my Media Kit and Collaboration request to?
Email contact@mockberg.com and they will transfer you to the right person 

How long does the shipment take?
Sweden Express (2-5 business days)
Sweden Standard (2-7 business days)
Europe Standard (2-7 business days)
Europe Express (2-3 business days)
US Standard (5-10 business days)
US Express (3-5 business days)
Others Express (3-7 business days)
*Orders placed before 11 AM CET are shipped the same day
*The delivery schedule might get affected during the Holiday/Festive Season, place your orders in advance to help us deliver your gifts/products well before the special days

Do I have to pay customs fees?
Please note all orders outside European Union might be subject for fees, taxes and duties. These are of sole responsibility for the customer.

Is it free return?
Yes, you can always return the product within 14 days of your purchase.
RIGHT NOW - Free returns 60 days from purchase

Can I purchase watch strap that fits my watch?
Yes, you can order straps under collection "strap" on mockberg.com
If you don't know what strap fits your watch, please feel free to ask us.