Shipping and return information

Delivery & Returns

Standard delivery (Sweden): 2–4 business days
Delivery outside Sweden: 2–6 business days

At Mockberg, you always have a 60-day right of withdrawal from the day the package was delivered to a collection point or your home address. Create a return here.

Return costs:

  • Within Sweden: SEK 49

  • Within Europe: €5.90

  • Outside the EU: €9.99

Return conditions:

  • The product must be unused and in its original condition.

  • All barcode labels must remain attached, as our warehouse scans each product upon receipt.

  • The protective plastic must remain in place, and the product must be returned in its original packaging, including the box and silk pouch.

  • Jewelry must always be returned in its original packaging (zip bag with barcode, silk pouch, and box).

  • Returns showing signs of wear will not be approved and will be returned to you at no extra cost.

Exceptions:
Returns are not accepted for engraved or customized products, including items from the Signature Collection. These are made to your specifications, and all purchases are final.

Unclaimed packages:
If packages are not collected within the agreed time, Mockberg reserves the right to charge a handling fee of SEK 200 for return shipping and administrative costs.

Return processing:
Once we have received your return, it will be processed within 14 days (processing times may be longer during peak season). You will receive an email confirmation when the return has been approved and refunded.