For watches with a metal bracelet, we recommend visiting a watchmaker for professional adjustment.

You are also very welcome to visit one of our stores in Sweden, where we offer free bracelet resizing:

• Hamngatan 18–20, Stockholm
• Östra Hamngatan 42, Gothenburg

When your order has been shipped from our warehouse, you will receive an email with a tracking link.

Through the link, you can track your package all the way to delivery.

If you have not received a tracking email, please check your spam or promotions folder before contacting us.

You can easily register your return or complaint using our online form: https://mockberg.com/pages/skapa-en-retur

For the return to be approved, the following requirements must be met:

• The product must be in its original condition and original packaging.
• Labels and barcodes must remain attached.

Please note that we do not offer exchanges.

If you would like a different product, return your purchase and place a new order.

If your watch has stopped, the battery probably needs to be replaced.

A watch battery usually lasts 1–2 years.

We recommend visiting a watchmaker to have the battery replaced.

Battery replacement is not covered by the warranty, and Mockberg does not cover the cost.

If you have any questions, you are always welcome to email us at contact@mockberg.com.

Many common questions are also answered in our FAQ and Help Center.

Is your inquiry about a return or a complaint?

Then register it through our Returns & Complaints page.

We use carefully selected, high-quality materials to ensure both durability and timeless design.

Many of our jewelry pieces are made of stainless steel with PVD plating, providing long-lasting color and water resistance.

Our watches feature stainless steel cases, quality movements, and carefully selected straps or bracelets.

Yes, all our jewelry is water-resistant.

They are made of stainless steel with PVD plating, which means you can shower and swim while wearing them without any problems.

However, please note that water resistance is not the same as chemical resistance; strong chemicals or hand sanitizer can still cause damage.

For our water-resistant jewelry, we offer a lifetime color warranty (the gold/silver PVD coating) as well as a 1-year international warranty covering manufacturing or material defects.

Our watches come with a 2-year warranty covering production, manufacturing, and material defects from the delivery date.

Yes! Many of our watches have interchangeable straps and bracelets (mesh, leather, or link).

You can order them directly from our website:

• Link bracelet
• Leather strap
• Mesh strap