Care advice & Complaints

Warranty

We have a 1-year international warranty against manufacturing and material defects.

Warranty does not cover wear and tear, careless handling or accidental damage. The warranty only applies if the care instructions have been followed.
Save your order confirmation, it serves as your warranty certificate.

Care advice (Gdoes not apply to the Waterproof collection)

• Please store the jewelery in the supplied silk bag/box when you are not using it.
• Avoid contact with water, chemicals such as perfume, skin cream and hairspray.
  
• Do not store jewelry in the bathroom or other damp area.
• Remove your jewelry when sleeping, sunbathing, showering, or playing sports.
• Wait until you are completely dry before putting on the jewelry after showering, bathing, or after applying oil.
• Please note that if you take any medication or dietary supplements, this can affect the jewelery based on what the body excretes.
• Wipe your jewelry after each use to remove dirt, make-up, salts, sebum, exhaust gases, etc.

If your item has a defect that is within the scope of a warranty claim, you can create a complaint case by selecting "Complaint" here!

Looking for warranty information? - Read here!