





Shipping & Returns Information
Shipping & Returns Information
For deliveries to Sweden, we offer the following option:
| Service | Shipping Time | Shipping Cost |
|
DHL Service Point |
1 to 2 business days | 49 SEK or FREE for orders above 1000 SEK |
| Budbee Box: Torsplan Hemköp | 1 to 2 business days | Calculated at the checkout based on your location |
| Budbee Box: Gävlegatan M.T Tobak | 1 to 2 business days | Calculated at the checkout based on your location |
| Budbee Home Delivery Evening | 1 to 2 business days | Calculated at the checkout based on your location |
For deliveries to Norway, we offer the following option:
| Service | Shipping Time | Shipping Cost |
| Fedex Economy | 2 to 4 business days | 150 NOK or FREE for orders above 1150 NOK |
| Fedex Priority | 1 to 2 business days | 215 NOK |
| DHL Parcel Connect | 3 to 5 business days | 95 NOK or FREE for orders above 1150 NOK |
| Bring PickUp Parcel | 3 to 5 business days | 150 NOK or FREE for orders above 1150 NOK |
For deliveries to Denmark, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Bring Home | 2 to 4 business days | 58 DKK or FREE for orders above 750 DKK |
| Budbee | 2 to 3 business days | 58 DKK or FREE for orders above 750 DKK |
| Deutsche Post | 2 to 4 business days | 51 DKK or FREE for orders above 750 DKK |
| DHL Express | 1 to 2 business days | 141 DKK |
For deliveries to Finland, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Budbee | 2 to 3 business days | 7.90 EUR or FREE for orders above 100 EUR |
| Fedex Economy | 2 to 3 business days | 11.90 EUR or FREE for orders above 100 EUR |
For deliveries to Netherlands, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| DHL Parcel Connect | 2 to 4 business days | 8.90 EUR or FREE for orders above 100 EUR |
| Deutsche Post | 3 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Fedex Economy | 2 to 5 business days | 11.90 EUR or FREE for orders above 100 EUR |
For deliveries to the United States, we offer the following options:
| Service | Shipping Time | Shipping Cost |
| Fedex Economy | 3 to 6 business days | 17.50 USD |
For deliveries to the United Kingdom, we offer the following options:
| Service | Shipping Time | Shipping Cost |
|
UPS Standard
|
3 to 5 business days | 12.00 GBP |
For deliveries to other countries, we offer the following options:
| Countries | Service | Shipping Time | Shipping Cost |
| France & Poland | DHL Parcel Connect | 3 to 5 business days | 15.90 EUR or FREE for orders above 100 EUR |
| France & Poland | Deutsche Post | 3 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Romania, Slovakia | Fedex Economy | 3 to 6 business days | 16.90 EUR |
| Liechtenstein | Fedex Economy | 3 to 6 business days | 20 EUR |
| Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia | DHL Parcel Connect | 3 to 6 business days | 15.90 EUR or FREE for orders above 100 EUR |
| Austria, Greece, Hungary, Ireland, Italy, Lithuania, Portugal, Slovenia, Spain, Croatia | Fedex Economy | 2 to 4 business days | 16 EUR or FREE for orders above 100 EUR |
| Estonia, Latvia, Luxembourg | Fedex Economy | 2 to 4 business days | 16 EUR or FREE for orders above 100 EUR |
| Switzerland | Deutsche Post | 2 to 6 business days | 6.90 EUR or FREE for orders above 100 EUR |
| Switzerland | Fedex Economy | 2 to 6 business days | 17.90 EUR |
| Belgium | DHL Parcel Connect | 2 to 5 business days | 15.90 EUR |
| Belgium | Deutsche Post | 2 to 5 business days | 6.90 EUR or FREE for orders above 100 EUR |
At Mockberg, you always have 60 days to change your mind from the day your package was delivered to your local service point or to your home. You can create a return by following the instructions here.
Return cost within Sweden 49 SEK.
Returns cost 5,9 EUR within European Union.
Return cost outside of European Union is 9,99 EUR.
The product must be unused and look as it did when you received it.
All barcode labels must remain on the products and the bags, as our warehouse scans everything using handheld computers and therefore cannot accept products that lack a barcode.
All protective plastic must remain intact, and the product should be returned in its box.
All jewelry must be returned in their original packaging. (With barcode and box).
Please note that we do not offer returns on engraved or customized products, including all items from our Signature Collection. These pieces are handcrafted to your specifications, including custom diamond sizes, making each item unique and personal to you. As a result, all sales on these customized products are final.
If there are signs that the product has been used, we will not accept the return.
If the return is not accepted, we will send it back to you, and you will not be charged for that shipping. It is up to the customer to ensure that the item is flawless, correct, and verified to undergo a return.
For packages not picked up at the collection point on time, Mockberg reserves the right to charge you a handling fee of 20 EURO, to cover the return shipping and administrative costs.
Once we have received your return package, we will process your return within 14 days. During peak season, this may take longer.
As soon as the return is approved and the refund has been made, you will receive an email from us confirming that your return has been approved.
12 månaders produktgaranti & livstidsgaranti på färgen
Vi erbjuder livstidsgaranti på färgen på våra vattentåliga smycken.
Dessutom har vi en internationell produktgaranti på ett år som täcker tillverknings- och materialfel för alla våra smycken.
Vanligaste frågorna och svaren nedan:
Vad innebär livstidsgarantin på guldfärgsbeläggningen?
Garantin täcker att guld- eller silverfärgen på dina smycken inte ska blekna eller försvinna över tid.
Vad täcker inte livstidsgarantin på guldfärgen?
Garantin omfattar inte lösa stenar, förlorad emalj, pärlor eller andra dekorationer. Skador från normalt slitage eller repor täcks inte heller av garantin. Smyckena är vattentåliga men inte kemikalieresistenta – använd därför inte handsprit när du bär dem.
Blir vattentåliga smycken mörkare över tid?
Ja, smyckena kan mörkna med tiden, och färgmörkning omfattas inte av livstidsgarantin.
Vad behöver jag för att utnyttja livstidsgarantin på färgen?
Spara ditt originalkvitto. Om smycket köptes från en återförsäljare ska du kontakta återförsäljaren direkt. För köp direkt från oss kan du göra en reklamation här.
Finns det något mer jag bör veta om vattentåliga smycken?
Smyckena är vattentåliga men inte alkoholresistenta, vilket betyder att de inte bör utsättas för handsprit eller andra alkoholbaserade produkter när du bär dem.
Bra att veta:
Garantin täcker inte normalt slitage, oaktsam hantering eller skador orsakade av olyckor. För att garantin ska gälla behöver våra skötselråd följas.
Spara din orderbekräftelse, då den fungerar som ditt garantibevis.
VATTENTÅLIGA SMYCKEN
För all typ av vatten