Shipping & Returns Information

Shipping & Returns Information

For deliveries to Sweden, we offer the following option:

For deliveries to Norway, we offer the following option:

For deliveries to Denmark, we offer the following options:

For deliveries to Finland, we offer the following options:

For deliveries to Netherlands, we offer the following options:

For deliveries to the United States, we offer the following options:

For deliveries to the United Kingdom, we offer the following options:

For deliveries to other countries, we offer the following options:

At Mockberg, you always have 60 days to change your mind from the day your package was delivered to your local service point or to your home. You can create a return by following the instructions here.

Return cost within Sweden 49 SEK. 

Returns cost 5,9 EUR within European Union.

Return cost outside of European Union is 9,99 EUR.

The product must be unused and look as it did when you received it.
All barcode labels must remain on the products and the bags, as our warehouse scans everything using handheld computers and therefore cannot accept products that lack a barcode.

All protective plastic must remain intact, and the product should be returned in its box.

All jewelry must be returned in their original packaging. (With barcode and box).

Please note that we do not offer returns on engraved or customized products, including all items from our Signature Collection. These pieces are handcrafted to your specifications, including custom diamond sizes, making each item unique and personal to you. As a result, all sales on these customized products are final.

If there are signs that the product has been used, we will not accept the return.
If the return is not accepted, we will send it back to you, and you will not be charged for that shipping. It is up to the customer to ensure that the item is flawless, correct, and verified to undergo a return.

For packages not picked up at the collection point on time, Mockberg reserves the right to charge you a handling fee of 20 EURO, to cover the return shipping and administrative costs.

Once we have received your return package, we will process your return within 14 days. During peak season, this may take longer.

As soon as the return is approved and the refund has been made, you will receive an email from us confirming that your return has been approved.

24 månaders klockgaranti

Samtliga klockor täcks av en produktionsgaranti, som täcker produktions- och materialfel under en period om 2 år från orderns leveransdatum.

Viktigt att veta:

• Garantin täcker inte slitage, vårdslös hantering eller skada till följd av olyckshändelser. Garantin gäller endast om skötselråden har följts.

• Spara din orderbekräftelse, då den fungerar som ditt garantibevis.