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Email contact@mockberg.com for return. The return is completely free, but you must use the return slip you receive from us to send the item back.
-You can return the product within 60 days of delivery.
-It is up to you as a customer to ensure that the product is faultless and is verified to undergo a return.
-The product must be unused and look like when you received it. If there are signs that the product is being used, the return will not be accepted.
-All protective plastic and barcode labels must remain and the product must be returned in its box.
-All jewelery must be returned in its original packaging. (In its Zip bag with barcode, silk bag and box.)
-Once the warehouse has received your return package, the return will be processed within 14 days. Upon approval, an email will be sent to you. The actual refund can take up to 14 days, depending on your bank.
-If the return is not accepted, we will send it back to you.