Refund Policy

Contact Mockberg before returning any items by emailing us at

In order for us to be able to help you more quickly, we need you to write the name you ordered with and your order number.

  • You can return the product within 60 days of delivery.
  • The product must be unused (in new condition).
  • All jewelery must be returned in its original packaging.
  • If there are indications that the product is being used, we will not accept the return.
  • Once we have received your return package, we will process your return.
  • As soon as the return is approved and a refund has been made, you will receive an email from us with a confirmation that your return is approved.
  • If the return is not accepted, we will send it back to you.
  • It is up to the customer to ensure that the product is faultless, correct and is verified to undergo a return,
  • Do you want to switch to another product? Contact us and we will help you.

Refunds can take up to 14 days, depending on your bank.

For further questions, do not hesitate to contact us at

In the case of the complaint, we kindly request that you share relevant information and the reason for your complaint.