Questions and answers
I have not received my order within the delivery time?
Double check first and foremost if it can be a pre-order, the pre-orders have a longer delivery time than other orders.
The delivery time for pre-orders is always on the product page .
If it is not a pre-order, contact us here , do not forget your order number.
My pre-order has not arrived but I have received the invoice?
All pre-orders with invoice payment need to be paid before the product is delivered if the invoice is due before delivery.
If you do not want to pay before, you can ask Ready to postpone your due date.
This can in some cases cost a few kroner, Mockberg does not stand for it.
If you do not want to pay before you receive the product, you can cancel your order by contacting us here
Keep in mind that you can not withdraw your order if you ask us to cancel it.
How to shorten Mesh clocks?
Step 1 Use a screwdriver or equivalent to loosen the lock.
Step 2 Slide the lock to adjust the length.
Step 3 Slide the lock back to secure the lock.
How do I shorten link clocks?
All link watches need to be adjusted to fit your particular wrist.
We recommend that you visit a watch dealer and ask them to help you shorten the strap.
Please note that Mockberg does not bear that cost.
If you want to do it yourself, you can buy an shortening tool here: https://www.clasohlson.com/se/Kortningsverktyg-f%C3%B6r-metallarmband/p/Pr444036000
Does Mockberg's jewelery or watches cause nickel allergy?
No, but if you are very allergic, we do not recommend buying any metal jewelery.
How do you take care of your Mockberg jewelry?
Read more about it here!
Contact us here and we will make sure that you end up with the right person!
Is it free return?
Yes, read more about it here!
Can I buy a watch bracelet that fits my watch?
Yes, you can order ribbons on our website under the category watch bracelet .
If you do not know which bracelet fits your watch, you are welcome to ask us. We have updated the designs over the years, if you have an older watch, you may therefore need a special band.