Careers

Store managerFull-time | Hackescher Markt, Berlin | Reports to the Managing Director DACH Build the next chapter of Mockberg with us.Mockberg is a Swedish jewellery and accessories brand defined by a clean Scandinavian aesthetic. With our first stand-alone store and our first store outside Sweden - we are creating an important new touchpoint for our customers across the DACH region. We are looking for an entrepreneurial retail leader who will run the store like their own business: close to the team and our customers, confident with numbers and processes, and closely connected to the Managing Director DACH and our HQ teams in Sweden. You will report directly to the Managing Director DACH. This position deliberately goes beyond traditional store management, combining retail leadership, operations, CRM, wholesale training and e-commerce fulfilment. Your Role You will lead the successful launch and day-to-day operation of our new store. Working closely with the Managing Director DACH and the HQ team, you will bring the brand to life locally, actively develop the business and establish structures that can scale with Mockberg across the DACH region. Your Responsibilities Store PerformanceSales Ownership: You own sales, profitability and the store’s key KPIs, translate performance insights into clear actions and report results directly to management. Reporting & Finance: You prepare regular sales, cost and performance reports, compile store-level financial and balance-sheet-related documentation for management and accounting and closely monitor budgets and variances. Store Operations: You oversee day-to-day operations, staff scheduling, cash-management processes, credit notes, complaints, store standards, visual merchandising and the continuous improvement of workflows. Brand Experience: You bring Mockberg to life in store and ensure a personal, premium and consistent customer experience. CRM & Clienteling: You act as a central point of contact for our German-speaking store customers, proactively nurture customer relationships and work closely with our Customer Service team. Inventory & Logistics Inventory Management: You maintain accurate and reliable stock levels, analyze sell-through and stock movements, and conduct regular stock checks and inventories. Replenishment: You forecast product requirements and coordinate new orders and replenishment closely with our logistics team. E-Commerce Fulfilment: You organize and oversee online orders fulfilled from the store across the DACH region; from picking and packing to shipping, carrier handover, accurate documentation and exception handling. Team Leadership & Training Leadership: You build and lead a high-performing, welcoming store team and foster a culture of ownership, collaboration and outstanding service. People Development: You manage onboarding, goal setting, feedback conversations, coaching and effective staff scheduling. Collaboration & Business Development Direct Reporting Line: You report directly to the Managing Director DACH. Retail Voice DACH: You translate insights about customers, assortment, competitors and local market opportunities into the continued development of our retail and DACH strategy, maintaining a regular exchange with our Retail & Customer Operations Manager and Team Leads. Store Events & Activations: You support store events, launches and local brand activations in close collaboration with the Managing Director DACH and the PR & Marketing team. What You Bring Why Mockberg? Sound Like You? We look forward to receiving your application, including your CV, potential start date and salary expectations. Mockberg welcomes applicants regardless of gender, age, ethnicity, religion, disability, sexual orientation or identity. What matters to us is your experience, potential and commitment.